February 19, 2025
07:00 Los Angeles | 09:00 Mexico City | 10:00 Bogota, Lima | 10:00 New York | 12:00 Buenos Aires, Brasilia | 15:00 London, Lisbon | 16:00 Berlin, Madrid, Rome | 19:00 Dubai
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Masterclass on CUSTOMER EXPERIENCE Strategy
Shaping the future of CX strategies
Transform your customer experience strategy to build trust, spark innovation, and create lasting impact in this Masterclass with Renée Richardson Gosline!
ABOUT Renée Richardson Gosline
A globally-recognized thinker on how AI affects human judgment, Renée Richardson Gosline is an award-winning Research Scientist and Senior Lecturer at the MIT Sloan School of Management, and the head of the Human-First AI group at MIT’s Initiative on The Digital Economy. Named a Digital Fellow at Stanford’s Digital Economy Lab, Gosline has also been recognized as one of the World’s Top 40 Professors under 40 by Poets and Quants, and as “one of the brightest minds in AI” by Inc. Magazine in 2024. Her research specializes in AI CX strategy, creating a culture of experimentation, and Responsible AI. She is the author of the forthcoming book, In Praise of Friction.
WHAT YOU’LL LEARN
- Design a customer experience strategy that surpasses clients’ expectations, strengthens your brand’s reputation, and keeps you ahead of the competition
- Leverage touchpoints with customers strategically to enhance the customer journey, drive meaningful engagement, and build long-lasting loyalty
- Harness the power of cutting-edge technologies and align them with customer-centric principles to deliver transformative, impactful, and equitable experiences
“As we use technology and AI to build breakthrough CX, remember: Have faith, not in technology, but in people. Make sure your AI is human first and you will ensure a breakthrough CX that builds loyalty.””
– Renée Richardson Gosline
Structure and format
Full Access
Access to each of the sessions via our virtual event platform
Interactive Q&A
At the end of the session, there will be a question-and-answer segment.
Certificate Of Attendance
Signed by Reneé Richardson Gosline and WOBI
On-demand Recordings
Access the recordings of each session for 30 days in our website platform
Executive Summary
Written overview of key learnings from each session
Simultaneous Interpretation
Listen to content in English or with interpretation into Spanish and Italian
JOIN THOUSANDS OF BUSINESS LEADERS WORLDWIDE
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