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Masterclass On Customer Centricity with Don Peppers
Refine your customer experience
About Don Peppers
Don Peppers is one of the world’s most respected experts on customer experience and customer-focused business strategies. A best-selling author and marketing futurist, Don Peppers has educated and motivated audiences around the globe on how businesses can compete in a dynamic, technologically fast-moving world. He has written several books with business partner Martha Rogers, including the hugely influential The One To One Future. His latest book, Customer Experience: What, How and Why Now, provides insights and “how to” recommendations for building and maintaining a truly customer-centric business.
WHAT YOU’LL LEARN
- Effectively understand and adapt to the rapidly changing needs of your customers
- Properly align your products and services to provide long term customer value
- The skills needed to build trust between your customers and organization
- How technology can be used to further enhance the customer experience
“Customers will create the most value for you at the point they think you are creating the most value for them.”
– Don Peppers
Structure and format
Full Access
Access to each of the sessions via our virtual event platform
Interactive Q&A
Opportunity to send questions and have them answered by Don Peppers during the session
Certificate Of Attendance
Signed by Don Peppers and WOBI
On-demand Recordings
Access the recordings of each session for 30 days in our website platform
Executive Summary
Written overview of key learnings from each session
Simultaneous Interpretation
Listen to content in English or with interpretation into Spanish and Italian
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USD $249
Masterclass on Customer Centricity
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WOBI on Emotional Intelligence