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with Don Peppers

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Masterclass on Customer Centricity with Don Peppers

Refine your customer experience

Ready to bring your customer experience to the next level? Join Don Peppers to position your organization at the forefront of your competitors.

About Don Peppers

Don Peppers is one of the world’s most respected experts on customer experience and customer-focused business strategies. A best-selling author and marketing futurist, Don Peppers has educated and motivated audiences around the globe on how businesses can compete in a dynamic, technologically fast-moving world. He has written several books with business partner Martha Rogers, including the hugely influential The One To One Future. His latest book, Customer Experience: What, How and Why Now, provides insights and “how to” recommendations for building and maintaining a truly customer-centric business.

WHAT YOU’LL LEARN

  • Effectively understand and adapt to the rapidly changing needs of your customers
  • Properly align your products and services to provide long term customer value
  • The skills needed to build trust between your customers and organization
  • How technology can be used to further enhance the customer experience

Structure and format

Full Access

Access to each of the sessions via our virtual event platform

Interactive Q&A

Opportunity to send questions and have them answered by Don Peppers during the session

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Certificate Of Attendance

Signed by Don Peppers and WOBI

On-demand Recordings

Access the recordings of each session for 30 days in our website platform

Executive Summary

Written overview of key learnings from each session

Simultaneous Interpretation

Listen to content in English or with interpretation into Spanish and Italian

JOIN THOUSANDS OF BUSINESS LEADERS WORLDWIDE

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USD $249